At shop.heystores.us, we want our customers to shop with confidence. If you are not completely satisfied with your purchase, we provide a clear and fair exchange and return policy.
Eligibility for Exchanges and Returns
- Requests must be submitted within 30 days of receiving your order.
- Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
- Items that show signs of wear, damage, or alteration are not eligible.
- Certain items, including clearance or final sale products, may not be eligible unless otherwise stated.
How to Request an Exchange or Return
To start an exchange or return, please contact our customer support team within the eligible period. Once your request is reviewed and approved, you will receive return instructions.
We strongly recommend using a trackable shipping method when sending items back. Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.
Exchanges
After we receive and inspect the returned item and confirm it meets our requirements, we will ship the replacement item within 3 business days, subject to product availability.
Returns and Refunds
- Approved refunds are issued to the original payment method.
- Original shipping fees are non-refundable, except in cases where the return is caused by our error.
- Once returned items are received and approved, refunds will be processed within 3 business days.
- Refund posting times may vary depending on your payment provider.